This session covers A to Z basics of interacting with persons with disabilities for your frontline managers, providers of goods and services and any related staffs of Title II entities that deal with the general public on a daily basis. Topics include disability etiquette, recognizing and understanding hidden disabilities, service animals in areas of public accommodation, making reasonable accommodations and reasonable policy modifications. This presentation will also include an interactive discussion of common scenarios that participants will work through to determine solutions in a group environment. These scenarios can then be referred back to as examples that they can use in their daily activities/work. 

Presenter(s): Sashikala Nisankaro and J’onnelle Colbert-Diaz

 The materials included in this presentation(s) and the statements made during it should not be considered to be or used as legal advice. Legal advice should be sought from the Office of the General Counsel. These presentations are intended for educational purposes only and do not replace independent professional judgement. This information is given in summary form and does not purport to be complete. Individuals should not solely rely upon the materials or information in this presentation for making any business or employment-related decisions. Statements of opinions expressed by attendees are those of the participants individually and, unless expressly stated to the contrary, are not the opinion or position of the University. Attendees should note that sessions are recorded by the University and may be published in various media, including print, audio and video formats without further notice.